Frequently Asked Questions

1. How will my order be shipped?

Depending on your location and address type we will ship your order via the vnpost, EMS.

2. How Long will it take to receive my purchase?

Please check it here: Shipping and Returns

3. Will I receive a tracking number/confirmation for my shipment?

Your tracking number will be emailed to you as soon as your item ships.

4. Why doesn’t my tracking number show updated information? Did it actually ship?

Yes. If you received a tracking number your order actually shipped. It can occasionally take up to 48 hours for the tracking websites to update properly. If it hasn’t updated in that time, let us know and we can dig deeper for you.

You can track your order here: https://17track.net/

5. How much is shipping?

Please check it here: Shipping and Returns